Layer's Terms & Conditions

Layer AI is an AI-powered platform that helps go-to-market teams work more effectively. The Service includes:

The Service generates content and may perform actions using artificial intelligence. You acknowledge that:

The Service may perform actions within your connected third-party tools on your behalf, such as updating records, creating drafts, or scheduling events. These actions are subject to a permission framework configured by your organisation's administrator, which determines what the Service may do autonomously and what requires human approval.

You are responsible for reviewing actions proposed by the Service before confirming them. While we design the Service to operate within configured permissions, you should maintain appropriate oversight, particularly for actions involving customer-facing communications or commercial commitments.

To use the Service, you must create an account and provide accurate, complete registration information. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

If you join an organisation workspace, the administrator controls workspace settings, member access, permissions, and feature configuration. Administrators may have visibility into aggregated usage and performance data. Your use is also subject to any policies your organisation establishes.

You must notify us immediately at hello@withlayer.ai if you become aware of any unauthorised use of your account. We are not liable for loss arising from unauthorised access where you have failed to maintain adequate credential security.

The Service is offered under various subscription plans. Usage may be measured by interactions, features, and connected integrations. Details are available on our website. We may change plans and pricing by giving at least 30 days' written notice. A change applies from the first billing period that begins after the notice period ends.

Fees are billed on a recurring basis, monthly in advance unless your plan or Order says otherwise. All fees are exclusive of applicable taxes unless stated otherwise. Fees are collected automatically by our payment processor, Stripe, using the payment method you provide. You must keep a valid payment method and accurate billing information on file.

We may offer a free plan with limited features. Free plans are provided as-is and may be modified or discontinued at any time without notice.

Subscriptions run month to month and renew automatically at the start of each billing period. To stop a subscription renewing, cancel it through your account settings or email hello@withlayer.ai before your next billing date. You keep access until the end of the billing period you have paid for, and no further fees are charged after that. Fees are not refunded, including for any unused part of a billing period.

Usage is measured in credits, which are applied against your use of the Service as your plan or Order describes. Unless your plan or Order says otherwise, credits included in a monthly purchase expire at the end of that month, and top-up credits you buy separately do not expire while your subscription remains active. Credits are not refundable or exchangeable for cash.

Extra credits are bought separately at the rate stated in your plan or Order.

You retain ownership of all data you provide to the Service ("Your Data"), including account information, data accessed through integrations, and content you create within the Service.

You grant us a non-exclusive, worldwide, royalty-free licence to use, process, store, and transmit Your Data solely to provide, maintain, and improve the Service. Your Data, your feedback, and examples of where the Service fell short may be used, through evaluation, to improve agents configured for you and Layer's shared prompts and workflows. We do not use Your Data to train or fine-tune model weights, and confidential facts from Your Data are not placed in shared prompts or workflows. Google Workspace user data is used only as described in our Privacy Policy. This licence terminates when you delete Your Data or close your account, subject to our retention policy.

Our processing of personal data is governed by our Privacy Policy. Where we process personal data on behalf of your organisation, our Data Processing Addendum applies automatically and forms part of these Terms.

When you connect third-party tools, you authorise us to access and process data from those tools to deliver the Service. You are responsible for ensuring you have the necessary rights to share that data. Authorised integrations may retain selected emails, calendar and CRM records, files, and derived context. Export and deletion are available manually on request at hello@withlayer.ai, under our Data Processing Addendum.

AI-generated outputs produced by the Service (including recommendations, drafts, scores, and coaching feedback) are created for your use within your organisation for their intended business purposes.

We reserve the right to suspend or terminate your access for breach of these terms.

The Service, including its software, AI models, design, trademarks, and documentation, is owned by or licensed to Layer AI Systems Ltd. Nothing in these Terms transfers intellectual property rights in the Service to you.

If you provide feedback or suggestions about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose.

We aim to provide a reliable Service but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We may update or modify features of the Service from time to time. We will provide reasonable advance notice of material changes.

Support is provided in accordance with your subscription plan.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

Subject to Section 10.1, to the maximum extent permitted by law:

The Service uses artificial intelligence that may produce inaccurate or unexpected outputs. We do not warrant that AI-generated content or actions will be accurate, complete, or suitable for any particular purpose.

You are responsible for reviewing and confirming actions the Service proposes in your connected systems. We are not liable for business consequences arising from actions you approve or confirm based on the Service's recommendations. You should maintain appropriate oversight of the Service's actions, particularly those involving customer communications, financial commitments, or changes to business records. The Service does not provide legal, financial, medical, or other regulated professional advice.

These Terms remain in effect for as long as you have an account or use the Service.

Your subscription ends when you stop it renewing as set out in section 4.4. There is no right to end a billing period early.

We may suspend or terminate your access immediately for material breach, non-payment, or where required by law. We will provide reasonable notice where practicable. We may also stop a subscription renewing by giving you written notice before your next billing date.

Upon termination, your access ceases immediately and the Service will stop operating within your connected systems. We delete your data in accordance with our Privacy Policy. Sections that by their nature should survive (including intellectual property, limitation of liability, indemnification, and governing law) continue to apply.